Fleet Support Technician IV

22 hours ago

Chicago, Illinois, United States Rivian Full time
About Rivian

Rivian is a pioneering company that's revolutionizing the automotive industry with its innovative electric vehicles. Our mission is to empower people to explore the world without limits, while protecting the environment for future generations.

Job Summary

We're seeking a highly skilled Fleet Support Technician IV to join our team. As a key member of our service organization, you'll be responsible for delivering exceptional customer experiences at our service locations. Your technical expertise and strong communication skills will enable you to provide top-notch support to our internal and external customers.

Key Responsibilities
  • Support the launch of our Electric Delivery Vehicle (EDV) operations in new markets, training service teams to manage the B2B process, schedule appointments, and communicate with our delivery service partners.
  • Train and support EDV service processes for new service centers.
  • Ensure the establishment of safe service business practices and processes.
  • Support the setup, training, and launch at upcoming Service Centers.
  • Provide support to the field to support the Service organization.
  • Support, train, coach, and mentor other technicians as assigned.
  • Able to work independently performing mobile repairs.
  • Perform diagnosis, repairs, installations, and inspections on vehicles.
  • Diagnose and repair moderate to complex electrical and mechanical vehicle issues.
  • Support campaigns and containment initiatives.
  • Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment.
  • Maintain high-quality work and efficiency while working with little supervision.
Requirements
  • Automotive Technology/Technician Degree or equivalent experience.
  • 5 or more years of automotive experience.
  • 3 or more years of EV experience.
  • Experience using a variety of test tools, including a PICO-scope, PCAN, Kvaser Memorator, & breakout box.
  • Experience in bumper-to-bumper diagnosis and repair.
  • Hybrid repair background a plus.
  • OEM Certified Master Technician is a plus.
  • OEM Specific Technician Training is a plus.
  • Strong Mechanical and Electrical diagnostics experience, including high-voltage systems.
  • Strong written and communications skills.
  • Strong organizational skills with attention to detail.
  • Has had experience mentoring and coaching other technicians.
  • Ability to drive non-commercial truck and trailer.
  • Ability to travel as needed (up to 80% or extended assignments) and work in service center locations or offsite with our B2B partners.
  • Must possess a valid driver's license, and have a clean driving record.
What We Offer

Rivian provides a competitive salary range of $32.64-$43.25 (actual compensation will be determined based on experience, location, and other factors permitted by law). We also offer robust medical/Rx, dental, and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

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