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Clinical Operations Manager
2 months ago
Facility: WellStar Health System, Inc.
Position Overview:
Manager of Surgical and Medical Services
Unit: 28-bed Surgical/Telemetry Unit
Award-Winning Facility with Magnet Designation
The Manager of Surgical Services is a licensed professional nurse who provides strategic leadership and oversight for a designated unit(s) or service area, utilizing expertise and skills to foster a center of excellence for staff engagement and clinical outcomes. This role serves as the standard bearer within the unit, ensuring accountability for the delivery of care and services through effective communication, observation, and management of specific practices and their associated results. Key responsibilities encompass clinical, financial, human, and material resource management and the achievement of related objectives.
The Manager plays a pivotal role as the chief officer for retention and safety, ensuring adherence to safety and quality standards through data-driven decision-making and proactive risk mitigation strategies. This position is responsible for cultivating a safe and desirable work environment that aligns with the organization’s mission and objectives. The Manager exemplifies effective communication and collaboration with physicians, staff, patients, and other departments, fostering a culture of teamwork and excellence.
Core Responsibilities and Essential Functions:
Resource Management:
- Involve staff in decision-making through shared governance, collaborating with others to promote relationship-centered care delivery systems that enhance patient care and service excellence while providing effective leadership for a specific clinical unit.
- Act as the chief officer for retention and safety, managing talent and deploying human and material resources effectively.
- Analyze and manage financial resources, utilizing quality improvement methodologies to enhance operational performance and clinical care systems; integrate marketing strategies to advance service lines and organizational goals.
Interdisciplinary Collaboration:
- Communicate effectively with diverse audiences regarding nursing, healthcare, and organizational matters, establishing standards and holding staff accountable for performance.
- Foster partnerships through strong relationship-building skills with staff, departments, and medical professionals, promoting a healthy workplace and positive team dynamics.
- Create professional development opportunities for staff and leaders, implementing strategies to attract and retain talented personnel.
Exemplary Practice and Outcomes:
- Promote staff competency in clinical care delivery and uphold the highest professional standards and ethics, ensuring compliance with corporate standards.
- Engage in change management strategies, encouraging curiosity and exploration of new knowledge and ideas among staff.
Professional Development:
- Possess knowledge of healthcare financing and utilize this expertise to manage human and material resources effectively, designing systems to measure outcomes and achieve business and clinical objectives.
- Represent the organization positively within the community, building credibility and participating in committees and task forces as needed.
Evidence-Based Practice and Research:
- Advocate for evidence-based practice, nursing research, and performance improvement initiatives.
- Identify areas of risk and ensure compliance with safety standards, maintaining licensure and accreditation requirements.
- Utilize data and evidence to support decision-making in clinical and operational responsibilities, demonstrating awareness of legal and ethical issues related to patient and staff data confidentiality.
Required Qualifications:
- Bachelor's Degree in Nursing
- Master's Degree in Nursing - Preferred
Licensure and Certification:
All certifications must be obtained upon hire unless otherwise specified.
- Registered Nurse (Single State) or RN - Multi-state Compact
- Basic Life Support (BLS) - Instructor Certification
Experience:
Minimum of 2 years of progressive experience in nursing management is required.
Skills:
Strong verbal and written communication skills, relationship-building abilities, and a comprehensive understanding of the healthcare environment are essential. Leadership skills should include the ability to implement and manage change processes, inspire and coach others, and model professionalism and teamwork. Continuous learning and knowledge of healthcare financing, strategy, and operations are critical for success in this role.
