Member Team Lead

2 weeks ago

Hiram, Georgia, United States Walmart Full time

Job Summary

As a Member Team Lead at Walmart, you will be responsible for leading a team of associates in a wholesale environment. Your primary focus will be on providing exceptional member service, ensuring a positive shopping experience, and driving sales growth. You will work closely with the management team to achieve business objectives and develop strategies to improve member satisfaction and loyalty.

Key Responsibilities

Assist management in supervising associates, assigning duties, and communicating goals and feedback
Train associates on processes and procedures, and provide guidance on member service approaches and techniques
Ensure compliance with company policies and procedures, and support the Open Door Policy
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members
Process memberships, upgrades, and credit accounts, and encourage membership renewals
Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation
Provide and ensure member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, and locating merchandise
Oversee assigned area of responsibility by handling claims and returns, zoning the area, and arranging and organizing merchandise
Complete accounting records, files, transactions, and other required documentation by following accounting office procedures
Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners
Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity
Lead and participate in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, and coordinating and executing work assignments

Requirements

6 months retail experience including operating front-end equipment and 6 months customer service experience
Must be 18 years of age or older
Leading a front-end team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

About Walmart

Walmart is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $20.00 to $28.00. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Location

4798 Jimmy Lee Smith Pkwy, Hiram, GA 30141-2729, United States of America

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