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Customer Success Manager

2 months ago

Warrenton, Virginia, United States Droneshield Full time

About the Role

DroneShield is seeking a highly skilled Customer Success Manager to join our U.S. operations team. This is an exceptional opportunity for a result-driven individual to make a significant impact in a rapidly growing market.

Key Responsibilities

  • Customer Relationship Management: Develop strong relationships with key stakeholders, understanding their specific use cases and needs, and proactively guide them to maximize the value they derive from our products and solutions.
  • Post-Sale Support: Function as a primary point of contact for post-sale activities, ensuring seamless customer experience and resolving any issues that may arise.
  • Warranty and Subscription Management: Collaborate with the Sales Team to manage warranties and subscriptions, ensuring timely and efficient delivery of customer support.
  • Customer Metrics and KPIs: Monitor and report on customer metrics and KPIs, providing valuable insights to drive business growth and improvement.
  • Feature Updates and Feedback: Proactively reach out to customers for feature updates and feedback, ensuring our products and solutions meet their evolving needs.
  • Process Improvement: Identify ways to improve existing processes and systems to enhance outreach to customers, driving business efficiency and effectiveness.

Requirements

  • Education and Experience: BS degree in a relevant technical discipline and 5 years of related experience or equivalent combination of education and practical experience.
  • Technical Skills: Comfortable operating in a fast-paced environment to accomplish customer deliveries and collaborating with a team.
  • Industry Experience: Previous experience working in the Defense industry is highly favorable, but relevant experience working in other industries is also favorable.

What We Offer

As a Customer Success Manager at DroneShield, you will have the opportunity to work with cutting-edge technology, making a significant impact in the Electronic Warfare and Artificial Intelligence industries. You will be part of a high-growth organization, with a strong focus on customer satisfaction and success.