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Retail Store Manager

2 months ago

Minneapolis, Minnesota, United States 5.11 Tactical Full time
Job Summary

We are seeking an exceptional Retail Store Manager to join our team at 5.11 Tactical. As a key member of our retail operations team, you will be responsible for delivering an exceptional brand experience, building and maintaining customer relationships, and achieving store sales goals.

Key Responsibilities
  • Direct and model 5.11's Ethos, Values, Mission, and Service standards to provide an elevated customer experience.
  • Work closely with the 5.11 Tactical Merchandising Team to coordinate merchandising updates, identify opportunities, and support long-term strategies.
  • Lead and delegate merchandise processing, replenishment, and recovery of sales floor to brand standards.
  • Ensure team members are trained in fitting techniques and accurately execute fittings.
  • Ensure all alterations and embellishments are executed according to department specs.
  • Model an efficient and satisfying cash-wrap experience.
  • Ensure housekeeping duties are completed to maintain a neat, clean, and professional store experience.
  • Monitor and follow up on sales goals, sales plans, and sales budgets to optimize profit.
  • Assist with reductions, price changes, and transfers.
  • Unload delivery trucks, receive, open, and unpack merchandise, and label merchandise with security tags.
  • Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety.
  • Have working knowledge and oversee the use of all Company systems in store.
Requirements
  • Degree and/or 2-4 years of retail store supervisory experience in outdoor apparel and/or gear preferred.
  • Proven ability to provide a superior customer experience and drive customer loyalty.
  • Proven ability to assess talent and manage performance.
  • Proven business acumen with strategic and analytical skills.
  • Ability to effectively communicate with all levels of an organization.
  • Schedule flexibility to include evenings and weekends.
  • Proficiency in Microsoft Office programs (Excel, Word, and Outlook).
  • Ability to use a POS system.
Our Ethos

At 5.11 Tactical, we strive to uphold our Ethos, which defines our culture as Trusted, Responsive, Accountable, and Committed.

  • Trusted: Strive to create trust in everything we do, starting with self-trust and relationship trust. We work on the components of integrity, intent, capability, and results.
  • Responsive: Listen to the needs of our end-user Professionals, then develop, produce, and deliver solutions to their problems. Each of us chooses to be a leader and takes charge of what is within our circle of influence.
  • Accountable: Seek to achieve results with a bias for action. We like to compete and be measured against the most demanding standards to ensure our continued success.
  • Committed: Overcome obstacles to accomplish our goals and support our team members when challenges arise. We complete commitments and seek to over-deliver relative to expectations.