Client Solutions Specialist

7 days ago

Grove City, Ohio, United States Columbus Region Full time
About the Role

We are seeking a highly motivated and results-driven Sales Development Representative to join our team at Columbus Region. As a Sales Development Representative, you will be responsible for growing the dealer selling volume in the auction lanes at Manheim Ohio.

Key Responsibilities:

  • Develop and execute a plan to grow the volume of assigned accounts, actively seeking to increase the seller inlane volume.
  • Actively target new dealer business to secure inlane consignment at the Manheim Ohio location.
  • Deliver superior customer service experience in order to achieve account growth and retention.
  • Learn the competition and how to upsell against them to attract prospective dealerships.
  • Learn the Dealership aspects of the business to be able to understand customer needs, expectations, etc in order to help them achieve success selling at auction.
  • Learn the auction business to be able to sell the customers on the benefits of selling at auction and how to be successful.

Requirements:

  • Develops and strengthens relationships with dealers over the phone, online, and in person.
  • Ensure that the data in CRM system accurately reflects account activity and sales opportunities.
  • Utilize for reporting, lead input, market-wide collaboration, and customer performance reviews.
  • Sell and train on Manheim products and services.
  • Provide technical assistance and product information to our customers.
  • Partner with Field Sales Representatives on dealership sales calls to penetrate and/or grow new customers.
  • Advise dealers on value-added services based on their individual needs.
  • Plan, execute, and follow up on opportunities for growth.
  • Rep cars and monitors lanes on sale day as needed.
  • Proactively educate assigned customers, as well as other dealers on products, services, and available channels.
  • Work directly with customer onsite, via email & phone to ensure expectations are met and service issues are resolved.
  • Reserve numbers for dealers.
  • Assist with transportation requests.
  • Request and follow up on CRs, and PSIs.
  • Assist with "Offer/IF" bids.
  • Provide pre-sale and end of sale reports.
  • Champion all sale day preparations (pre/post activities) related to in-lane and online sales.
  • Investigate, troubleshoots, and resolves customer problems and issues; serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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