Customer Success Advocate
4 days ago
We are seeking a highly motivated and detail-oriented Customer Success Advocate to join our team at Kansas State University's University Printing. As a key member of our team, you will play a critical role in ensuring customer satisfaction, managing incoming projects, and driving sales.
Key Responsibilities:- Greet customers with a professional and friendly demeanor to address inquiries and provide detailed information about available products and services.
- Process project orders using CRM software and manage projects from receipt to delivery.
- Collaborate with team members and vendors through project production and delivery.
- Prepare and present estimates and invoices to customers.
- Assist with inventory management and maintain accurate records.
Kansas State University is a respected educational institution with a rich history and a commitment to academic excellence. As a member of our team, you will be part of a dynamic and supportive community that values connection, courage, stewardship, belonging, learning, and discovery.
Our comprehensive benefits package includes health insurance, life insurance, retirement plans, paid time off, and more. To learn more, please visit our website.
Requirements:- High school diploma and one year of relevant experience.
- Demonstrated customer service, sales, or project management experience.
- Excellent communication and interpersonal skills.
- Knowledge of or experience in a print production operation.
- Detail-oriented with a focus on accuracy and quality.
- Strong organizational and multitasking abilities.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite and CRM software.
Please submit your application, including a cover letter, resume, and names and contact information for three professional references. Screening of applications begins immediately and continues until the position is filled.
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