Dining Ambassador

3 weeks ago


New York, New York, United States Chez Messy Full time
Restaurant Server Job Overview

We are seeking a highly skilled Restaurant Server to join our team at Chez Messy, a Spanish-French tapas restaurant in an upscale dining environment. As a key member of our service staff, you will be responsible for delivering exceptional guest experiences and ensuring seamless service execution.

Key Responsibilities:

Guest Experience:
• Greet guests warmly and present menus, providing personalized recommendations based on their preferences.
• Ensure each guest feels welcomed, attended to, and appreciated throughout their dining experience.

Order Taking and Serving:
• Accurately take food and beverage orders and input them into the POS system.
• Serve dishes and beverages in a timely manner, adhering to our presentation and service standards.

Menu Knowledge:
• Be knowledgeable about all menu items, including ingredients, preparation methods, allergens, and pairing suggestions.
• Stay up-to-date on specials, promotions, and events.

Table Maintenance:
• Monitor assigned tables, ensuring plates, glassware, and utensils are cleared promptly.
• Refill beverages and anticipate guests' needs.

Sanitation and Cleanliness:
• Maintain the cleanliness and organization of the dining area, including tables, chairs, and floors.
• Adhere to Department of Health (DOH) sanitation and safety standards at all times.

Team Collaboration:
• Assist fellow team members during busy shifts by running food, bussing tables, and other tasks as needed.
• Communicate effectively with kitchen and bar staff to ensure smooth service.

Payment Handling:
• Present checks and process payments accurately and efficiently.
• Follow all cash handling and tip reporting policies.

Upselling and Promotions:
• Suggestively sell menu items and promotions to enhance the guest experience and increase sales.

Conflict Resolution:
• Address guest concerns professionally and promptly, escalating issues to management when necessary.

Requirements:

• Previous server experience in a fast-paced, upscale dining environment is preferred.
• Strong knowledge of food, wine, and cocktails, with a willingness to learn about our Spanish-French tapas concept.
• Excellent communication and interpersonal skills.
• Ability to multitask and work well under pressure while maintaining attention to detail.
• Must have or be willing to obtain a food handler's certification.
• Flexible schedule, including evenings, weekends, and holidays.

Estimated Salary: $45,000 - $60,000 per year

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