Customer Engagement Specialist

3 weeks ago


Tempe, Arizona, United States Express Flooring Full time
About Us
Express Flooring is committed to delivering a superior floor covering experience to our customers, serving multiple states with top-quality products, professional installation, and exceptional customer service. We strive to exceed our customers' expectations in every way, from initial contact through the life of their project.

Your Role
As a Customer Engagement Specialist, you will play a critical role in our call center team, engaging with customers via inbound and outbound calls, setting qualified appointments for in-home sales consultants. You will work closely with our Design Consultants to maximize the potential for closing sales during in-home visits. Your responsibilities will include speaking with potential customers, creating urgency, tracking customer interactions, and delivering an exceptional first impression.

What We Offer
We provide an attractive compensation package, including an estimated annual salary of $60,000 or more, based on a base pay of $20 an hour plus commission. This role also includes a comprehensive benefits package, including medical insurance, dental insurance, vision insurance, life/AD&D coverage, 7 paid holidays, 3 weeks of PTO, and a 401(k) plan with company match. Additionally, you will have access to extensive training and ongoing support, helping you to succeed and achieve your goals.

How to Apply
If you are a motivated individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity.

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