Front Desk Supervisor

4 weeks ago


Huntersville, North Carolina, United States Spare Time Entertainment Full time
{"Job Title": "Front Desk Supervisor", "Job Summary": "We are seeking a highly motivated and organized Front Desk Supervisor to join our team at Spare Time Entertainment. As a Front Desk Supervisor, you will be responsible for maintaining the front of the house as a friendly and guest-oriented location for leisure and recreation.

Key Responsibilities:

* Collaborate with Front Desk Attendants to ensure a positive guest experience
* Maintain a sanitary, organized, and presentable area
* Plan and control the operations of the amusement areas
* Assist with scheduling employees to cover the department and events
* Train and supervise Front Desk Attendants and Porters
* Meet with the General Manager to discuss departmental performance
* Identify and manage staff projects
* Coordinate advertising and promotions with the General Manager
* Perform league preparation duties and coordinate lane assignments
* Promote knowledge of the location's features and upcoming events
* Communicate inventory and supply shortages to the General Manager
* Inspect and maintain equipment
* Ensure security, functionality, and proper handling of company property
* Interact professionally with guests using Spare Time Service Standards
* Answer guest inquiries and respond to their needs
* Operate the POS System and make accurate transactions
* Issue, record, and redeem gift certificates and coupons
* Provide shift paperwork and settlement
* Make announcements to guests over the P.A. system
* Communicate with pit crews and operate call buttons
* Perform duties related to vending machines
* Enforce safety rules and report hazards
* Monitor guests for rule violations
* Recognize signs of intoxication and take appropriate action
* Report company violations to management
* Respond to injuries or incidents and provide first aid supplies
", "Requirements": "We are looking for a highly motivated and organized individual with 2+ years of guest service experience and 1-2 years of supervisory experience. Intermediate Microsoft Office skills and strong organizational skills are also required. A high school diploma or better is preferred.

If you are a team player with excellent communication skills and a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity
", "Company Information": "Spare Time Entertainment is a leading provider of entertainment and leisure experiences. We are committed to delivering exceptional guest experiences and creating a fun and welcoming environment for our guests.

If you are interested in joining our team, please submit your application with a cover letter and resume.
"}
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