Front Desk Supervisor

3 months ago

Huntersville, United States Spare Time Entertainment Full time

** Front Desk Supervisor - Huntersville, NC**

**Job Category****:** Guest Services **Requisition Number****:** FRONT001705 Showing 1 location **Job Details**

**Description**

* Work collaboratively with the Front Desk Attendants to maintain the front of the house as a friendly, guest-oriented location for leisure and recreation.

* Ensure that staff maintains a sanitary, organized, and presentable area.

* Plan, organize and control the operations of the amusement areas.

* Assist with scheduling employees to cover the department and events.

* Train and supervise the Front Desk Attendants and Porters.

* Meet weekly with the General Manager.

* Identify and manages staff projects.

* Coordinate advertising and promotions alongside the General Manager.

* Perform league preparation duties; coordinate lane assignments, monitor practice times if applicable.

* Promote knowledge of the locations features and upcoming events.

* Communicate inventory and supply shortages in the department to the General Manager.

* Inspect, maintain, and may have to troubleshoot equipment.

* Ensure security, functionality, and proper handling of company property in the department.

* Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.).

* Answer guest inquiries over the phone and in-person; providing accurate information.

* Patrol FOH to respond to guests needs and take action to correct any problems.

* Confidently operate the POS System making accurate transactions while operating lanes, collecting payments, returning change, and printing reports or scores.

* Issue, record and redeem gift certificates, coupons, etc. ... according to company policy.

* Provide all required complimentary shift paperwork with settlement in a consistent and organized manner.

* Make announcements to guests over the P.A. system regarding specials, promotions, etc.

* Communicate with pit crews; operate call buttons, relay information, log calls, check response time.

* Perform various duties related to vending machines; remove, count, and record vending money, restock items, etc.

* Perform opening and closing duties as required.

* Enforce safety rules and report hazards.

* Monitor guests for rule violations.

* Able to recognize the signs of intoxication and actions to be taken with intoxicated guests.

* Report all company violations to management.

* Respond to injuries or other incidents; Provide first aid supplies, call ambulance/police if necessary, complete proper paperwork (i.e. Incident Report, etc.).

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Preferred**

High School or better.

**Experience**

**Preferred**

2+ years of guests service experience, 1-2 years of supervisory experience.

Intermediate Microsoft Office user with strong organizational skills.

**Licenses & Certifications**

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