Service Operations Manager

6 days ago


Parker, Colorado, United States National Guard Employment Network Full time
Service Operations Manager

At National Guard Employment Network, we are seeking a highly skilled Service Operations Manager to oversee our service operations within the dealership. This role is responsible for ensuring internal and external customer satisfaction, growing profitable service labor sales, and exercising disciplined expense control. The ideal candidate will have 3+ years of experience in Service Department operations, excellent customer service skills, and the ability to analyze and interpret internal reports.

Key Responsibilities:
• Schedules and assigns jobs and work areas to employees in the Service Department
• Assists with the development and training of service personnel
• Ensures that New Model Qualification training is being completed when required
• Communicates, enforces, and monitors effective Service Department processes
• Participates in the development and execution of the Corporate Service Marketing Plan

Requirements:
• 3+ years of experience in Service Department operations
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Familiar with John Deere and competitive products
• Ability to analyze and interpret internal reports
• Excellent customer service skills
• High School Diploma or equivalent experience

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