Service Operations Manager
4 weeks ago
Job Summary
The Service Manager at Motive Companies oversees all service personnel for their assigned branches, ensuring seamless daily operations and exceptional customer satisfaction. This role involves managing service logistics, interfacing with customers, planning work schedules, and dispatching service technicians. The ideal candidate will have 2+ years of experience managing and directing others, with a background in management service groups and inventory management.
Key Responsibilities
- Manage service logistics, including scheduling, dispatching, and coordinating with customers.
- Plan and execute work schedules to meet customer needs and optimize service delivery.
- Direct and motivate service personnel to achieve branch service performance and quota goals.
- Communicate service progress, market conditions, and competitive information to branch management and sales teams.
- Provide support, direction, and coaching to subordinate employees in areas of disciplinary action and problem resolution.
- Manage warehouse organization and product inventories to ensure efficient use of materials and equipment.
- Review and analyze management reports, including full Profit and Loss responsibility, to maintain and enhance profitable operation of the Service Center.
- Conduct meetings with service and sales staff to promote a team effort and continuous improvement.
- Implement service programs and direct branch service strategy to drive business growth and customer satisfaction.
Requirements
- 2+ years of experience managing and directing others.
- Prior experience in a management service group, preferred.
- Experience with warranty and inventory management, preferred.
- Excellent communication and leadership skills.
Compensation
$120,000 - $140,000/yr
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