Marketing and Customer Service Liaison
1 week ago
The Marketing/Customer Service Representative plays a pivotal role in enhancing the Franklin Display Group's brand and ensuring customer satisfaction.
This position combines marketing strategies with exceptional customer service skills to drive business growth and maintain a positive company image.
Key ResponsibilitiesMarketing Duties:
- Develop and execute marketing campaigns to promote products/services and brand awareness
- Assist in creating and managing content for social media platforms, email newsletters, and the company website
- Conduct market research to identify trends, customer needs, and a competitive landscape
- Monitor and analyze campaign performance, providing insights and recommendations for improvement
- Organize and participate in promotional events, trade shows, and other marketing activities
Customer Service Duties:
- Provide outstanding customer service via phone, email, chat, and in-person interactions
- Resolve customer inquiries, complaints, and issues promptly and professionally
- Maintain a deep understanding of the company's products/services to offer accurate information and solutions
- Create quotes and process orders efficiently and accurately
- Gather and analyze customer feedback to improve service and inform marketing strategies
- Collaborate with other departments to address customer needs and ensure a seamless experience
· Associate's degree in Marketing, Business, Communications (or equivalent work experience)
· Proven experience in marketing and/or customer service roles
· Strong written and verbal communication skills
· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
· Ability to handle multiple tasks and prioritize effectively
· Creative thinking with attention to detail and problem-solving skills
· Knowledge of social media platforms and digital marketing strategies
· Excellent interpersonal skills and a customer-focused attitude
Preferred Qualifications:
· Experience with content management systems (CMS) and email marketing tools
· Experience with MS Dynamics
· Basic graphic design skills and familiarity with design software (e.g., Adobe Creative Suite)
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