Marketing and Customer Service Liaison

1 week ago


Palos Heights, Illinois, United States Franklin Display Group Full time
Job Overview

The Marketing/Customer Service Representative plays a pivotal role in enhancing the Franklin Display Group's brand and ensuring customer satisfaction.

This position combines marketing strategies with exceptional customer service skills to drive business growth and maintain a positive company image.

Key Responsibilities

Marketing Duties:

  • Develop and execute marketing campaigns to promote products/services and brand awareness
  • Assist in creating and managing content for social media platforms, email newsletters, and the company website
  • Conduct market research to identify trends, customer needs, and a competitive landscape
  • Monitor and analyze campaign performance, providing insights and recommendations for improvement
  • Organize and participate in promotional events, trade shows, and other marketing activities

Customer Service Duties:

  • Provide outstanding customer service via phone, email, chat, and in-person interactions
  • Resolve customer inquiries, complaints, and issues promptly and professionally
  • Maintain a deep understanding of the company's products/services to offer accurate information and solutions
  • Create quotes and process orders efficiently and accurately
  • Gather and analyze customer feedback to improve service and inform marketing strategies
  • Collaborate with other departments to address customer needs and ensure a seamless experience
Qualifications

· Associate's degree in Marketing, Business, Communications (or equivalent work experience)

· Proven experience in marketing and/or customer service roles

· Strong written and verbal communication skills

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

· Ability to handle multiple tasks and prioritize effectively

· Creative thinking with attention to detail and problem-solving skills

· Knowledge of social media platforms and digital marketing strategies

· Excellent interpersonal skills and a customer-focused attitude

Preferred Qualifications:

· Experience with content management systems (CMS) and email marketing tools

· Experience with MS Dynamics

· Basic graphic design skills and familiarity with design software (e.g., Adobe Creative Suite)



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