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NOC Operator

1 month ago

Dallas, Texas, United States Genesis10 Full time
Job Title: NOC Operator - Video Monitoring and Integration Specialist

Genesis10 is seeking a highly skilled NOC Operator - Video Monitoring and Integration Specialist to join our team. As a NOC Operator, you will be responsible for monitoring and controlling digital and analog telecommunications networks, providing technical support and troubleshooting services to ensure high reliability of these networks.

Key Responsibilities:
  • Monitor NERC/CIP Critical sites via alarm monitoring software and/or video surveillance equipment
  • Make necessary contact with appropriate personnel when potential issues are observed
  • Initiate and coordinate service restoration activities, including notifying affected personnel and rerouting circuits to restore service
  • Provide primary support for at least one major system (microwave, two-way radio, wireless LAN, etc.) and secondary support on multiple minor systems
  • Conduct trend analysis and capacity analysis to anticipate changes in the business environment and take appropriate action
Requirements:
  • High School Diploma; Preferred Advanced Degree
  • Five years as a NOC Operator / VMS or access control or five to six years equivalent experience in technical support
  • General knowledge of Telecommunications Network Design and Architecture, Equipment Technologies, Standards and Regulatory Requirements, General IT Knowledge
Benefits:
  • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
  • The opportunity to have a career home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
  • Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
  • Behavioral Health Platform
  • Medical, Dental, Vision
  • Health Savings Account
  • Voluntary Hospital Indemnity (Critical Illness & Accident)
  • Voluntary Term Life Insurance
  • 401K
  • Sick Pay (for applicable states/municipalities)
  • Commuter Benefits (Dallas, NYC, SF)
  • Remote opportunities available

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.