Technical Operations Specialist

2 days ago


Dallas, Texas, United States Interop Technologies Full time
Job Title

As a Technical Operations Specialist, you will be responsible for managing and optimizing the performance of our network systems.

Main Responsibilities:

  • Troubleshoot and manage configurations of performance technologies STPs, network routers and firewalls, other network devices as required.
  • Collaborate with cross-functional teams to ensure efficient monitoring, troubleshooting, and issue resolution for commercially deployed systems.
  • Maintain and support highly available hosted and wireless operator turnkey platforms.
  • Assist customers with problem-solving multi-party issues in a consultative manner.
  • Coordinate and report on operations processes, scheduled maintenance activities, training programs, trouble tickets, alarms.
  • Participate in after-hours on-call rotation.

Requirements:

  • Thorough knowledge of TCP/IP networking, including routing, firewalls, VPNs.
  • Working knowledge of scripting languages (BASH, PERL).
  • Working knowledge of SQL, preferably MySQL.
  • Strong desire to learn new technology.
  • A wide degree of creativity and latitude is expected.

Education and Experience:

  • 2+ years' experience with NOC concepts, practices, and procedures.
  • 4+ years of Linux experience administering web and database servers (LAMP preferred).
  • Experience with Nagios, SolarWinds, and/or SNMP monitoring a plus.
  • SS7 and SMPP protocol experience a plus.
  • Associate degree or equivalent work experience.
  • Wireless industry experience is a major plus.


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