Technical Operations Specialist
2 days ago
As a Technical Operations Specialist, you will be responsible for managing and optimizing the performance of our network systems.
Main Responsibilities:
- Troubleshoot and manage configurations of performance technologies STPs, network routers and firewalls, other network devices as required.
- Collaborate with cross-functional teams to ensure efficient monitoring, troubleshooting, and issue resolution for commercially deployed systems.
- Maintain and support highly available hosted and wireless operator turnkey platforms.
- Assist customers with problem-solving multi-party issues in a consultative manner.
- Coordinate and report on operations processes, scheduled maintenance activities, training programs, trouble tickets, alarms.
- Participate in after-hours on-call rotation.
Requirements:
- Thorough knowledge of TCP/IP networking, including routing, firewalls, VPNs.
- Working knowledge of scripting languages (BASH, PERL).
- Working knowledge of SQL, preferably MySQL.
- Strong desire to learn new technology.
- A wide degree of creativity and latitude is expected.
Education and Experience:
- 2+ years' experience with NOC concepts, practices, and procedures.
- 4+ years of Linux experience administering web and database servers (LAMP preferred).
- Experience with Nagios, SolarWinds, and/or SNMP monitoring a plus.
- SS7 and SMPP protocol experience a plus.
- Associate degree or equivalent work experience.
- Wireless industry experience is a major plus.
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