Scheduling and Patient Experience Specialist

2 weeks ago


Northborough, Massachusetts, United States Metrowest Oral Surgical Associates Full time

We are an elite oral surgery practice dedicated to providing exceptional care and service to our patients and referring doctors.

About the Role

We are seeking a highly skilled Scheduling Coordinator to join our team. The successful candidate will have a passion for delivering exceptional patient care and experience in customer service.

The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.

Responsibilities

The Scheduling Coordinator will be responsible for:

  • Greeting patients and visitors with a friendly demeanor.
  • Answering phones promptly with a smile.
  • Scheduling appointments to optimize patient satisfaction and provider time.
  • Preparing patient charts.
  • Managing patient flow to reduce patient wait time.
  • Assisting patients as necessary.
  • Maintaining reception area in a neat and orderly condition.
  • Maintaining professional relationships with referring offices.
  • Maintaining confidentiality of all information in accordance with HIPAA.
Requirements

To be successful in this role, you will need:

  • Previous experience in customer service.
  • Excellent communication skills.
  • A friendly and inviting personality.
  • Basic office skills such as typing and filing.
  • Good organizational skills.
  • Attention to detail.


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