IT Support Specialist for Banking Operations
1 week ago
We are seeking an experienced IT Support Specialist to provide top-notch assistance to our employees with IT issues and problems in a fast-paced banking environment.
About the Role
This is an exciting opportunity to join BankTalent HQ as an IT Support Specialist, providing first-line technical assistance to our employees. You will be the primary point of contact for all IT-related inquiries and issues.
Main Responsibilities
- Evaluate and respond to phone, email, and ticket management system requests for technical assistance in a timely and professional manner.
- Determine incident scope and impact quickly and accurately, ensuring minimal disruption to business operations.
- Collaborate with cross-functional teams to resolve complex technical issues and improve overall IT service delivery.
- Configure and troubleshoot various banking applications, including software installations and updates.
- Support physical computer, printer, and phone moves to ensure seamless transitions.
Requirements and Qualifications
- A minimum of one year of relevant experience in IT or Systems, preferably in a banking or financial services organization.
- Excellent interpersonal communication skills, with the ability to effectively communicate technical information to non-technical staff.
- Able to work independently and as part of a team, with strong problem-solving skills and attention to detail.
- Proficiency in Windows 10, Windows Server, and Microsoft Office, with the ability to learn new technologies quickly.
- Flexibility to work outside regular hours, including travel and overnight stays when necessary.
- Detail-oriented and organized, with the ability to prioritize tasks effectively.
What We Offer
At BankTalent HQ, we offer a competitive salary range of $55,000 - $65,000 per annum, depending on experience. In addition, we provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off. Our dynamic work environment offers opportunities for growth and development, with a focus on teamwork and collaboration.
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