Emergency Response Specialist

6 days ago


Conroe, Texas, United States Allegiance Mobile Health Full time
Join Our Team

We are seeking a highly skilled and compassionate Dispatcher to join our team at Allegiance Mobile Health. As a key member of our operations team, you will be responsible for ensuring the safe and efficient transportation of patients, working closely with medical teams to coordinate transportation solutions.

About the Role:

  • As a Dispatcher, you will be responsible for receiving and processing emergency and non-emergency calls, utilizing your knowledge of medical terminology and procedures to assess patient needs.
  • You will work closely with medical teams to coordinate transportation solutions, taking into account factors such as medical necessity, patient condition, and transport requirements.
  • Our ideal candidate will have experience in dispatching, emergency medical services, or a related field, and will possess a strong understanding of medical terminology and procedures.

Responsibilities:

  1. Receive and process emergency and non-emergency calls, utilizing your knowledge of medical terminology and procedures to assess patient needs.
  2. Coordinate with medical teams to ensure prompt and safe transportation of patients, taking into account factors such as medical necessity, patient condition, and transport requirements.
  3. Utilize computer-aided dispatch systems to track units, monitor response times, and optimize transportation routes.
  4. Provide excellent customer service, communicating clearly and empathetically with patients, families, and healthcare professionals.
  5. Collaborate with colleagues to resolve complex issues, share knowledge, and maintain a high level of performance.

Requirements:

  • High School Diploma or equivalent required; Emergency Medical Dispatch Certificate and CPR certification preferred.
  • Strong knowledge of medical terminology and procedures; ability to learn and adapt to new information quickly.
  • Excellent communication and problem-solving skills; ability to work well under pressure and prioritize tasks effectively.
  • Bilingual skills a plus, but not required.

Salary: $45,000 - $55,000 per year, depending on experience.

Location: [Location], [State].



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