Restaurant Operations Manager

2 weeks ago


New York, New York, United States Five Guys - Metro Tech Full time
Job Summary

We are seeking a highly motivated and experienced Shift Manager to join our team at Five Guys - Metro Tech. As a Shift Manager, you will be responsible for leading a team of Crew Members and Shift Leaders to deliver exceptional customer service and ensure the smooth operation of the restaurant.

Key Responsibilities
  • Lead a team of Crew Members and Shift Leaders to achieve sales and customer satisfaction goals
  • Manage day-to-day restaurant operations, including scheduling, inventory, and labor control
  • Ensure compliance with company policies, procedures, and regulatory requirements
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Conduct performance appraisals, provide feedback, and coach team members to improve performance
  • Manage cash handling, inventory, and other financial aspects of the restaurant
  • Maintain a clean and safe work environment, adhering to health and safety standards
  • Collaborate with other Shift Managers and the General Manager to achieve business objectives
Requirements
  • High school diploma or equivalent required; college degree preferred
  • 1-2 years of supervisory experience in a fast-paced environment, preferably in the food service industry
  • Excellent communication, leadership, and problem-solving skills
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks
  • Strong attention to detail and ability to maintain accuracy
  • Ability to lift up to 50 pounds and stand for long periods
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Flexible scheduling and work-life balance
  • Discounts on food and merchandise
  • A fun and dynamic work environment


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