Service Experience Advocate
3 days ago
Candidate must possess strong communication skills to interact with customers and address their concerns.
Job DescriptionIn this role, you will be responsible for receiving and responding to customer inquiries, escalating complex issues, and providing support to internal teams.
Main Responsibilities- Handling customer calls, emails, or chats in a polite and courteous manner.
- Escalating complex issues to senior representatives or managers.
- Collaborating with internal teams to resolve customer issues.
- Utilizing business intelligence tools to analyze customer data.
- Documenting all customer interactions.
- Diploma or degree in a related field.
- Proven experience in a customer-facing role.
- Excellent communication and problem-solving skills.
- Able to work in a fast-paced environment.
- Highly organized and detail-oriented.
Estimated Salary: $50,000 - $70,000 per year.
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