Laptop Imaging Specialist

4 weeks ago


Silver Spring, Maryland, United States ITegrity, Inc. Full time

We are seeking a skilled Laptop Imaging Technician to join our team at ITegrity, Inc. The ideal candidate will have experience with creating Standard Operating Procedures (SOPs) for staging and deploying new laptops, imaging new Windows laptops with a standardized image, and installing non-standard applications requested by users.

Key Responsibilities:

  • Create SOPs for staging and deploying new laptops
  • Image new Windows laptops with a standardized image and install non-standard applications
  • Encrypt laptops with McAfee ePO
  • Add laptops to an Active Directory Domain and troubleshoot
  • Tag new laptops with property tags and enter data into a property management system
  • Communicate with end users, following established processes
  • Schedule laptop transition with end user via appointment slots
  • Deploy and/or mail imaged laptops to end users
  • Perform printer set up, if needed
  • Support customers with the transitioning to their new laptop by assisting with first time login, performing a joint QA check, and transferring data from the old laptop

Requirements:

  • Associates Degree in computer science
  • A+ Certified
  • Network+
  • Ability to maintain strict confidentiality
  • Regular attendance is a requirement of this job
  • In office, onsite required
  • Ability to communicate effectively, both verbally and in writing
  • Must be a US Citizen and able to obtain a Public Trust Clearance

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift

Location:

  • Silver Spring, MD 20910


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