Front Desk Supervisor
3 weeks ago
Job Overview:
As a Front Desk Lead/Supervisor at FirstService Residential, you will be responsible for overseeing all Front Desk staff and ensuring the smooth operation of the front desk. This role requires strong communication, customer service, and leadership skills, as well as the ability to work independently and make decisions in a fast-paced environment.
Your Responsibilities:
* Oversees and schedules all Front Desk staff for the building
* Maintains schedules and timesheets/cards for payroll purposes
* Keeps track of activity logs, incident reports for the Manager's review
* Works closely with the Front Desk Coordinator and assists the Front Desk Coordinator to fill shifts when needed
* Provides training for all new hires assigned to property
* Forwards vacation and day off requests to Front Desk Coordinator for approval
* Assists in investigations, tape/log reviews for any unusual incidents
* Helps Property Manager with any special requests, i.e., administrative work, mailings, etc.
* Demonstrates excellent customer service, communication, and time management skills
* Monitors Emergency Response System
* Greets and directs residents, guests, and invitees
* Monitors and controls Electronic Security Control Systems
* Responds to emergency situations in a timely and efficient manner within hours of notification
* Monitors and controls access to the building
* Maintains daily log, records, and forms
* Resolves and follows-up on all complaints/issues
* Maintains a safe and secure environment throughout the building/property(s)
Skills and Qualifications:
* High school diploma or equivalency preferred. College level courses in business or hospitality preferred.
* Two (2) to three (3) years of business experience preferred.
* Command of information system hardware/software is preferred.
* Effective written and verbal communication skills.
* Multiple language fluency is desirable.
* Strong customer service, communication and interpersonal skills required.
* Ability to navigate the property/building quickly and easily as required to meet the job functions.
* Complete all required forms.
* Ability to work extended hours and weekends based on project requirements.
* Ability to respond to emergencies and callouts in a timely manner.
* Communicate, receive, and exchange ideas and information by means of the spoken and written word.
Physical Requirements:
* Ability to lift lbs.
* Work in an upright standing or sitting position for long periods of time.
* Handle, finger, grasp and lift objects and packages.
* Reach with hands and arms.
What We Offer:
As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
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