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Customer Service Representative

2 months ago

Hollywood, Florida, United States Seminole Gaming Full time
About Us

Seminole Gaming is a world-renowned entertainment, gaming, and hospitality destination. Our flagship resort, Seminole Hard Rock Hotel & Casino Hollywood, offers an unparalleled gaming floor with 3,100 slots, 195 table games, and a 45-table poker room.

We pride ourselves on providing exceptional guest experiences through our 638 upscale guestrooms in the Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the Oasis Tower, and 465 newly redesigned guestrooms in Hard Rock Hotel.

Our resort features a 42,000 square-foot Rock Spa & Salon, a 13.5-acre recreational water experience, 19 dining outlets, and 20 bars and lounges. We also offer 120,000 square feet of premier meeting and convention space, including a 38,000 square-foot exhibition hall.

As a member of our team, you will have access to rockin' benefits, including Medical, Dental, Vision & Life Insurances, 401K, Paid time off, and an Annual Bonus Opportunity. We are committed to providing a work environment that is safe, inclusive, and respectful.

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional guest experiences, resolving issues, and promoting our resort's amenities and services.

Key Responsibilities:

  • Provide exceptional guest service and support
  • Resolve guest complaints and issues in a timely and professional manner
  • Promote our resort's amenities and services to guests
  • Work collaboratively with other departments to ensure seamless guest experiences

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Availability to work a variety of shifts, including evenings and weekends