Tax Preparation Associate

1 month ago


Derby, Kansas, United States Jackson Hewitt - 3511 Full time
Job Title: Client Service Associate

At Jackson Hewitt, we're committed to providing exceptional service to our clients. As a Client Service Associate, you'll play a critical role in delivering a positive and efficient tax preparation experience.

Key Responsibilities:
  • Greet clients with a friendly and professional demeanor.
  • Engage with clients to share information about Jackson Hewitt's services and promotions.
  • Verify and enter client information into our proprietary software.
  • Assist with scheduling tax preparation appointments.
  • Monitor client flow and keep clients engaged during wait times.
  • Resolve client issues and provide excellent customer service.
  • Meet setup deadlines to ensure office locations meet brand standards.
  • Provide equipment service and maintain a clean and inviting workplace.
Requirements:
  • Good interpersonal and communication skills.
  • Ability to work in a high-volume retail environment.
  • Basic knowledge of computer functions and troubleshooting.
  • Customer service or sales experience preferred.
  • Reliable transportation and a valid driver's license and insurance are preferred.
  • High School Diploma/GED or equivalent related business experience preferred.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.
  • A fun and rewarding work experience.


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