Assistant General Manager

2 days ago


New York, New York, United States Little Ruby's Cafe Full time
Job Title: Assistant General Manager

Little Ruby's Cafe is seeking a highly skilled and experienced Assistant General Manager to join our team. As a key member of our management team, you will be responsible for leading the daily activities of our front-of-house operations and employees.

Key Responsibilities:
  • Maintain a high level of professionalism and ensure that all employees adhere to our company's standards and policies.
  • Anticipate and accommodate the needs of our guests, ensuring a seamless and enjoyable dining experience.
  • Oversee the general cleanliness of the front-of-house and the entire venue, ensuring a safe and healthy environment for our guests and employees.
  • Assist in the decision-making process for interviewing, hiring, and training new applicants, ensuring that we attract and retain top talent.
  • Responsible for the scheduling, growth opportunities, and employee development of all front-of-house employees, fostering a positive and productive work environment.
  • Work closely with the General Manager to create job performance reviews, ensuring that employees are held to high standards and are provided with opportunities for growth and development.
  • Responsible for front-of-house operations, ensuring quality, safety, beverage recipe accuracy, efficiency, and profitability.
  • Possess in-depth knowledge of operational systems, including payroll, and regulate all executive-level POS functions.
  • Participate in reviewing the venue's monthly Profit & Loss statement, ensuring that we are operating within budget and making informed business decisions.
  • Ensure that the venue is compliant with all federal, state, and local laws and regulations, as well as company policies.
  • Coach and develop front-of-house employees by setting clear guidelines and expectations, ensuring that they have the skills and knowledge necessary to excel in their roles.
  • Ensure that all mechanical systems are in good working order and compliant with all federal, state, and local ordinances.
  • Ensure that all employees are compliant with all front-of-house standards and procedures.
  • Possess in-depth knowledge of all food and beverage menus and the venue, ensuring that our guests receive exceptional service and a memorable dining experience.
  • Ensure that all guest and employee concerns are resolved in a timely and professional manner.
  • Ensure the reconciliation of all end-of-shift financials, ensuring accuracy and attention to detail.
  • Practical knowledge in the job duties of all supervised employees, ensuring that you are equipped to provide guidance and support when needed.
  • Communicate clearly and concisely with heart-of-house employees during service, ensuring that we are working together as a cohesive team.
  • Ensure the completion of all opening and closing procedures as prescribed by company, ensuring that we are operating efficiently and effectively.
  • Attend and lead daily pre-service meetings, ensuring that all employees are informed and prepared for the day ahead.
  • Demonstrate knowledge of Company, its partners, and supporting hotel environments, ensuring that we are working together to achieve our goals.
  • Assist in overseeing the replacement or repair of all breakage, damage of equipment or furniture, ensuring that our venue remains in excellent condition.
  • Attend and participate in any training sessions, departmental meetings, or daily pre-service meetings, ensuring that you are up-to-date on the latest procedures and best practices.
  • Learn by listening, observing other team members, and sharing knowledge while leading by example, ensuring that you are a positive influence on our team.
  • Portray a positive and professional attitude, ensuring that you are a role model for our employees and a representative of our company.
  • Work as part of a team and provide help and support to all fellow team members, ensuring that we are working together to achieve our goals.
Requirements:
  • Company Assistant General Manager Training Program, PCI/DSS, Alcohol Awareness, Food Handling, and Gaming Registration (where applicable).
  • Minimum 5 years previous hospitality experience as an Assistant General Manager, Restaurant Manager, or senior manager within a high-volume setting is essential.
  • Two-year associate degree (60 credit hours) in Hospitality, Business, etc., or equivalent work experience preferred.
  • Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required.
  • Demonstrated financial acumen with P&L statements and labor models is desirable.
  • Must be organized, self-motivated, and proactive with a strong attention to detail.
  • Proficient with computers (Microsoft Products), POS, and technology.
  • Must be able to stand, lift, and bend for extended periods of time.
  • Must be able to bend and lift to 50 lbs.
  • Role may include job duties or tasks requiring repetitive motion.
  • Exposure to hot kitchen elements or cleaning materials.
  • Must be able to work and remain focused in a fast-paced and ever-changing environment.
  • Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends, and holidays.


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