Infrastructure and Help Desk Service Lead

3 days ago


Carrollton, Texas, United States HomePro Full time
Job Title: Infrastructure and Help Desk Service Lead

We are looking for an experienced Infrastructure and Help Desk Service Lead to join our team at HomePro. This is a key role that requires strong technical expertise in cloud services administration, infrastructure management, and help desk operations.

Job Summary:

  • Lead the management of cloud services administration, infrastructure projects, and help desk operations.
  • Collaborate with other IT teams to ensure successful project delivery, including migrations, upgrades, and integrations.
  • Manage and optimize cloud services, including Google Workspace, Google Cloud Platform (GCP), and other SaaS platforms.

Responsibilities:

  1. Cloud Services Administration: Oversee the management of cloud services administration, infrastructure projects, and help desk operations.
  2. Team Leadership: Lead and mentor a team of help desk and infrastructure specialists, ensuring efficient day-to-day operations.
  3. End-User Device Management: Implement and enforce device management policies using tools like MobileIron for mobile device management (MDM).

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Proven experience (3+ years) in cloud services administration, infrastructure management, and help desk operations.
  • Strong knowledge and experience with Google Workspace, Google Cloud Platform (GCP), and SaaS services such as SendGrid and MobileIron.

Salary: $115,000 - $140,000 per year, depending on experience.



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