IT Infrastructure Leader

3 days ago

Carrollton, Texas, United States HomePro Full time
About HomePro
HomePro is a dynamic and forward-thinking organization that embraces cutting-edge technologies to drive growth and success. As we continue to expand our IT infrastructure and cloud services, we are looking for a motivated IT Infrastructure Leader to join our team. In this role, you will play a pivotal part in managing our cloud services, infrastructure projects, and help desk operations.

**Job Description:
  • Cloud Services Administration
    • Manage and optimize cloud services, including Google Workspace, Google Cloud Platform (GCP), and other SaaS platforms such as SendGrid and MobileIron
    • Oversee cloud infrastructure, ensuring scalability, security, and cost-effectiveness
    • Implement best practices for cloud administration and integrate new cloud technologies as required
  • Team Leadership
    • Lead and mentor a team of help desk and infrastructure specialists, ensuring efficient day-to-day operations
    • Manage workload distribution, track team performance, and ensure high-quality user support
    • IT vendor management and procurement
    • Provide guidance on troubleshooting, issue resolution, and escalation management
  • Software and Device Lifecycle Configuration and Management
    • Configuration and management using Endpoint Management Systems (UEM) such as Manage Engine, Ivanti, or Ninja
    • Packaging and scripting software installation and removal
  • End-User Device Management
    • Oversee the setup, deployment, and management of end-user devices, ensuring seamless integration with cloud services
    • Implement and enforce device management policies using tools like MobileIron for mobile device management (MDM)
    • Ensure that end-user devices (laptops, desktops, mobile devices) are secure, updated, and efficiently managed
  • Voice and Wifi
    • Call center voice systems management
    • IVR design and maintenance
    • Wifi networks management
  • Infrastructure Projects
    • Lead the planning and execution of infrastructure projects related to cloud services, network infrastructure, and end-user device deployments
    • Collaborate with other IT teams to ensure successful project delivery, including migrations, upgrades, and integrations
  • Security Management
    • Monitor and manage the security controls and processes for all cloud services and infrastructure
    • Ensure compliance with security best practices, including identity and access management (IAM), data encryption, and security patching
    • Implement continuous monitoring tools and processes to detect and respond to potential threats


**Estimated Salary:** $90,000 - $105,000 per year

**Benefits:**
  • Competitive salary and benefits package
  • Opportunity to work with cutting-edge cloud technologies and drive innovation
  • Professional development and continuous learning opportunities
  • A collaborative, supportive, and growth-oriented environment

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