Customer Service Lead

5 days ago


Hanover, Pennsylvania, United States Burlington Full time

At Burlington, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Lead. This role involves leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service, and ensuring a customer-first focus is always top of mind.

**Job Responsibilities:**

  • Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
  • Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all customers with a high level of professionalism.
  • Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.

**Requirements:**

  • Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required.
  • Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

We offer a competitive wage of $13 per hour, flexible hours, and an associate discount. Part-time associates may be eligible for benefits, paid time off, and paid sick time in accordance with applicable law.



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