Senior Living Care Manager Lead

1 day ago


Raleigh, North Carolina, United States Sunrise Senior Living Full time

Sunrise Senior Living is a leader in providing quality care for seniors, and we are seeking a dedicated and compassionate Care Manager Lead to join our team. This role is an excellent opportunity to make a difference in the lives of our residents and their families.

About Sunrise Senior Living

We have been championing quality of life in senior care for over 30 years, and our mission is to deliver high-quality care with a personal touch. Our team members are our greatest resource, and we are looking for individuals who share our commitment to providing exceptional care and services.

Job Summary

The Care Manager Lead will oversee a team of Care Managers, ensuring that our residents receive the highest level of care and support. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.

Responsibilities
  • Provide Supervisory Support: Take attendance at the beginning of every shift, manage call-offs/no shows, send open shift messages, and respond to shift requests.
  • Support Team Members: Assist with Activities of Daily Living (ADL) care and services, encourage personalized and meaningful resident participation in life enrichment programming and ADLs, and assist with meal service in the dining room.
  • Accurately Document Care and Services: Review care manager documentation throughout the shift, identify and bridge gaps in documentation by coaching team members, and ensure compliance with Sunrise's Timekeeping and Meal/Rest Period policies.
  • Display Flexibility: Work holidays, evenings, weekends, and additional shifts when necessary, prepare for shifts by obtaining resident group assignments before care managers arrive, and participate in crossover meetings by sharing/receiving pertinent information with/from other Lead Care Managers.
Requirements
  • High School Diploma or GED: Strongly preferred and may be required per state regulations.
  • Ability to Read, Write, and Communicate Effectively: Required for effective communication with Care Managers, Community Managers, residents, and family members.
  • Previous Experience Working with Seniors: Demonstrated desire to serve and care for seniors.
Compensation and Benefits

We offer competitive compensation based on geographic location, skills, experience, qualifications, and certifications/licenses (where applicable). Our benefits package includes medical, dental, vision, life, and disability plans, retirement savings plans, employee assistance program/discount program, paid time off (PTO), sick time, and holiday pay. We also offer tuition reimbursement and daily pay within hours of a shift (offered in the U.S. only).

Estimated salary range: $45,000 - $65,000 per year, depending on location and experience.



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