Guest Services Associate

1 month ago


Leander, Texas, United States AEG Full time

Job Summary

The Guest Services Staff is responsible for providing exceptional customer service to our guests at the Front Information Desk. This role requires a friendly and approachable demeanor, with the ability to respond to inquiries regarding services, facilities, programs, and events.

Key Responsibilities

  • Provides information about the facility to guests.
  • Responds to inquiries regarding services, facilities, programs, and events.
  • Deals directly with the public in person and over the phone giving out general information, answering questions, explaining procedures, and gathering facts and pertinent information regarding problems and complaints.
  • Operates computerized public information and reservation systems in an efficient and accurate manner.
  • Responds to customer inquiries via telephone, in person, and/or in writing as required.
  • Performs a variety of office clerical support activities.
  • Keeps supervisor and other appropriate staff informed of problems or other matters.
  • Interprets and enforces ice arena rules for customers.
  • Collects fees and records in software.

Requirements
  • Ability to work a flexible schedule based on events, including long hours, nights, weekends, and holidays as needed.
  • Excellent customer service.
  • Ability to follow basic instruction and direction.

About Us

AEG is a world-class sports and entertainment company that delivers unforgettable experiences to millions of fans around the globe. We are committed to providing exceptional customer service and creating a welcoming environment for all our guests.

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