Guest Services Associate
1 month ago
Job Summary
The Guest Services Staff is responsible for providing exceptional customer service to our guests at the Front Information Desk. This role requires a friendly and approachable demeanor, with the ability to respond to inquiries regarding services, facilities, programs, and events.
Key Responsibilities
- Provides information about the facility to guests.
- Responds to inquiries regarding services, facilities, programs, and events.
- Deals directly with the public in person and over the phone giving out general information, answering questions, explaining procedures, and gathering facts and pertinent information regarding problems and complaints.
- Operates computerized public information and reservation systems in an efficient and accurate manner.
- Responds to customer inquiries via telephone, in person, and/or in writing as required.
- Performs a variety of office clerical support activities.
- Keeps supervisor and other appropriate staff informed of problems or other matters.
- Interprets and enforces ice arena rules for customers.
- Collects fees and records in software.
Requirements
- Ability to work a flexible schedule based on events, including long hours, nights, weekends, and holidays as needed.
- Excellent customer service.
- Ability to follow basic instruction and direction.
About Us
AEG is a world-class sports and entertainment company that delivers unforgettable experiences to millions of fans around the globe. We are committed to providing exceptional customer service and creating a welcoming environment for all our guests.
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