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Shipping and Receiving Coordinator

2 months ago

Dover, New Hampshire, United States Q LLC Full time
Job Summary

Q LLC is a leading manufacturer of modern firearms, seeking a highly organized and detail-oriented Shipping and Receiving Clerk to join our team. This full-time position involves managing the entire process of outgoing packages, ensuring they are packed correctly and shipped promptly.

Key Responsibilities
  • Preparing Shipments: Verify quantities, quality, and accuracy of outgoing shipments. Ensure items are packed according to best practices and customer requirements.
  • Order Processing: Process orders using the buyer's preferred shipping system (e.g., USPS, UPS, FedEx, etc.).
  • Arranging Pick-Up and Drop-Off: Coordinate with third-party shipping services to schedule and monitor the exchange of packages.
  • Carrier Relationship Management: Maintain strong relationships with all shipping carriers to ensure smooth operations.
  • Supply Management: Order and manage shipping materials to ensure availability when needed.
  • Recording Shipments: Accurately document shipment and delivery information in company systems to maintain compliance with Federal Firearm License (FFL) regulations.
  • Data Entry: Enter a variety of data using current technology, helping to maintain inventory control.
  • Inventory Management: Participate in physical counts, resolve inventory discrepancies, and ensure accurate inventory records.
  • Receiving: Unload incoming materials and compare packing slips with purchase orders to verify shipment accuracy.
  • RMA Handling: Manage Return Merchandise Authorizations (RMA) for customers and vendors, ensuring returns are processed correctly.
  • Customer Service: Provide answers to customer inquiries regarding their orders and ensure satisfaction. Investigate issues with damaged items and arrange for replacements.
Requirements
  • Communication Skills: Communicate clearly and politely with customers to ensure understanding and resolve any issues.
  • Multitasking: Handle multiple orders simultaneously, ensuring each is processed accurately and efficiently.
  • Attention to Detail: Ensure no detail is overlooked, preventing problems or delays in shipping or receiving items.
  • Numerical Proficiency: Handle numbers with ease, especially regarding serialized items, weights, and financial aspects.
  • Productivity: Enhance company productivity through diligent work and effective time management.
  • Data Entry Skills: Demonstrate excellent typing skills and accuracy in data entry.
  • Organizational Skills: Exhibit strong organizational abilities to manage tasks and maintain records efficiently.
  • Firearm Knowledge: Familiarity with firearms is preferred, given the nature of our products.
  • Independence: Ability to work unsupervised and take initiative in anticipating upcoming needs and shipments.
  • Proactive Planning: Ability to anticipate and prepare for future needs, such as pre-packaging accessories, pulling orders in advance, and making labels.
Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. The employee must be able to lift and/or move up to 40 pounds and perform tasks that require standing, walking, and handling various materials. The noise level in the work environment is usually low to moderate.

Equal Opportunity Employment

Q LLC is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.

Background Check

A pre-employment background check is required for this position.