Mortgage Servicing Associate

2 weeks ago


Hopkins, South Carolina, United States First Citizens Bank Full time
Job Summary

We are seeking a highly skilled Mortgage Servicing Specialist I to join our team at First Citizens Bank. As a key member of our mortgage servicing function, you will provide front-line service and support for Bank-owned and serviced mortgages.

Key Responsibilities
  • Business Service: Perform a variety of actions to facilitate daily operations and mortgage servicing for Bank clients, associates, and other relevant parties.
  • Mortgage Servicing: Process timely and accurate mortgage payments, adjustments, reversals, and changes. Answer inbound calls from customers, providing resolution or call routing. Receive and process requests for payoffs, providing payoff quotes, mailing disclosures, and reviewing for accuracy.
  • Escrow Management: Manage real estate taxes and hazard, flood, and private mortgage insurance, including the force-placed insurance process. Prepare escrow invoices for payment, review vouchers for accuracy, and mail payments to the payee.
  • Loan Establishment: Set up new loans for accurate servicing, including construction loans. Verify interface accuracy and that of loan closing documents. Manage service release of loans to purchasers or investors.
Qualifications

High School Diploma or GED and 1 year of experience in Escrow, Client Service, or Mortgage/Bank operations OR N/A and N/A years of experience in Escrow, Client Service, or Mortgage/Bank operations.

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.



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