Tax Office Operations Manager

4 weeks ago


Andrews AFB, Maryland, United States H&R Block Full time
Job Summary

At H&R Block, we're seeking a skilled Associate Team Leader to support our retail office during tax season. As a key member of our team, you'll be responsible for ensuring quality and consistent execution of our Service Standards, providing daily operations direction, and serving as a point of contact for onsite escalated client service concerns.

Key Responsibilities

Execute and hold all tax office associates accountable to Service Standards execution and client service experience

Serve as point of contact for onsite escalated client service concerns

Ensure clients are scheduled properly and conflicts are resolved

Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

Requirements

Prior experience working in customer service or similar role

Strong organizational skills and ability to plan and manage day-to-day office operations

Customer-centric mindset and strong communication skills

Computer proficient with the ability to use MS Office

About H&R Block

We believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

What We Offer

Competitive pay and benefits package

Opportunities for career growth and development

Collaborative and dynamic work environment

Recognition and rewards for outstanding performance

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