Tax Office Operations Manager
4 weeks ago
At H&R Block, we're seeking a skilled Associate Team Leader to support our retail office during tax season. As a key member of our team, you'll be responsible for ensuring quality and consistent execution of our Service Standards, providing daily operations direction, and serving as a point of contact for onsite escalated client service concerns.
Key Responsibilities
Execute and hold all tax office associates accountable to Service Standards execution and client service experience
Serve as point of contact for onsite escalated client service concerns
Ensure clients are scheduled properly and conflicts are resolved
Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
Requirements
Prior experience working in customer service or similar role
Strong organizational skills and ability to plan and manage day-to-day office operations
Customer-centric mindset and strong communication skills
Computer proficient with the ability to use MS Office
About H&R Block
We believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.
What We Offer
Competitive pay and benefits package
Opportunities for career growth and development
Collaborative and dynamic work environment
Recognition and rewards for outstanding performance
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