Crisis Response Coordinator

3 weeks ago


Kissimmee, Florida, United States Aftermath Services Full time
About Aftermath Services
We are a leading provider of biohazard remediation and trauma cleanup services with over 60 regional offices across the nation. For over 25 years, our team of experienced professionals has provided compassionate support to thousands of families and businesses affected by traumatic events.

Job Summary:
This is a full-time position responsible for supervising the successful completion of bioremediation projects and ensuring exceptional customer service. As a Field Supervisor, you will act as a liaison between clients and our team, providing tailored scopes of work and handling necessary paperwork.

Key Responsibilities:
* Actively participate in various bioremediation projects to provide an exceptional level of service to our clients.
* Supervise the successful completion of jobs, including estimating, recommending, and advising on project scopes, managing cleanups, and handling necessary paperwork.
* Communicate effectively with clients, understanding their needs and obtaining sign-off to initiate work.
* Lead on-site customer interactions with empathy and professionalism, ensuring high-quality service and customer satisfaction throughout the biohazard remediation process.
* Participate in on-site supervision and biohazard remediation projects.

Requirements:
* Must be 18 years of age or older.
* Valid driver's license and acceptable motor vehicle record required.
* Ability to lift up to 50lbs and handle physically demanding tasks.
* Occasional overnight travel, with accommodations provided by the company.
* Strong organizational, communication, and problem-solving skills.
* Minimum of 2 years of supervisory experience, preferably in biohazard remediation, construction, demolition, restoration, or a related field.
* Demonstrate leadership experience, preferably in a technical or field service environment.
* Possess IICRC S540 certification or equivalent in biohazard remediation, XActimate experience, or proven experience in leading teams in restoration, mitigation, remediation, or construction.

Compensation:
We offer a competitive salary range of $30 - $36 per hour, plus benefits and opportunities for career growth. Estimated annual salary: $62,400 - $75,120.
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