Customer Service Representative
1 week ago
This role is crucial to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. They are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, while staying up-to-date with product features and maintaining the high quality and visual standards of the products and store.
Key Responsibilities- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
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Customer Service Representative
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Cashiers, North Carolina, United States Sherwin-Williams Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, meeting sales goals, and maintaining a positive store environment.Key ResponsibilitiesProvide excellent customer service,...
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Customer Service Representative
1 week ago
Cashiers, North Carolina, United States The Sherwin-Williams Company Full timeJob Summary: We are seeking a highly motivated and customer-focused Customer Service Specialist to join our team at The Sherwin-Williams Company.About the Role: As a Customer Service Specialist, you will be responsible for providing exceptional customer service, answering customer questions, and recommending products to meet their needs. You will also be...
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Customer Service Representative
1 week ago
Cashiers, North Carolina, United States Sherwin-Williams Full timeJob SummaryThis role is a key part of our retail stores' success. As a Customer Service Specialist, you will work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.Key ResponsibilitiesAssist customers in person and over the phone by determining needs...
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