Customer Service Representative
1 week ago
Job Summary: We are seeking a highly motivated and customer-focused Customer Service Specialist to join our team at The Sherwin-Williams Company.
About the Role: As a Customer Service Specialist, you will be responsible for providing exceptional customer service, answering customer questions, and recommending products to meet their needs. You will also be expected to maintain a high level of product knowledge, stay up-to-date with new products and features, and ensure a positive customer experience.
Key Responsibilities:
- Provide exceptional customer service, answering customer questions and resolving issues in a timely and professional manner.
- Recommend products to customers based on their needs and preferences.
- Maintain a high level of product knowledge, staying up-to-date with new products and features.
- Ensure a positive customer experience, meeting or exceeding customer satisfaction goals.
- Process sales transactions accurately and efficiently.
- Assist with inventory management, including receiving and stocking merchandise.
- Participate in visual merchandising and store displays to create an attractive and engaging shopping environment.
- Perform other duties as assigned by management.
Requirements:
- High school diploma or equivalent required.
- Previous customer service or sales experience preferred.
- Ability to work in a fast-paced environment and meet sales goals.
- Excellent communication and interpersonal skills.
- Ability to lift up to 50 pounds and stand for long periods.
Preferred Qualifications:
- Valid driver's license.
- Previous experience working in a retail or delivery position.
- Ability to read, write, and communicate in multiple languages.
What We Offer:
- Competitive hourly rate.
- Opportunities for career advancement.
- Comprehensive training and development programs.
- Discounts on Sherwin-Williams products.
How to Apply: If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, please submit your application today.
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