Medical Customer Service Representative
3 weeks ago
Emerge Professional is seeking a Medical Customer Service Representative to join our team. As a Medicare Benefits Specialist, you will be the first point of contact for customers inquiring about their Medicare options.
This is a full-time opportunity that offers a stable and secure work environment from the comfort of your own home. You will have the opportunity to work with a dynamic and supportive team while enjoying a competitive salary of $15/hour during training and $16/hour once on the phones.
Responsibilities:
- Answer inbound calls from customers and gather information about their Medicare needs
- Assess customer interest in various Medicare plans and pre-qualify them to ensure they meet essential criteria
- Seamlessly transfer qualified customers to licensed Medicare agents for further assistance
Requirements:
- You must reside in NC, SC, TX, NE, NV, or GA
- You must be bilingual in Spanish and English
- You must pass a felony and HIPAA background check
- Strong communication skills are necessary, along with the ability to follow a script
- A quiet, secure, and distraction-free workspace is required
- Basic knowledge of Windows applications, email, and typing skills is necessary
- Comfortable using multiple applications at once
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