Hotel Guest Services Representative

7 days ago


Chesapeake, Virginia, United States LTD Hospitality Group Full time
Job Overview

LTD Hospitality Group is a leading hotel development and management company with over 30 years of experience in delivering top-notch hospitality services. We are currently seeking a highly skilled Front Desk Associate to join our team.

The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to multitask while maintaining a positive attitude. If you are looking for a challenging and rewarding career in the hospitality industry, we encourage you to apply.

About LTD Hospitality Group

We take pride in our commitment to superior hotel development and management. Our core values focus on people, relationships, and opportunities, creating a unique experience that keeps our customers coming back. With a diverse team of associates responsible for creating this distinctive experience, we recognize that our people are our most valuable asset.

As a result, we provide comprehensive training and career advancement opportunities for all of our associates. Additionally, we offer competitive benefits, including medical, dental, vision, and 401(k) with company match, voluntary short-term life insurance, hotel discounts, paid time off, and training and development opportunities.

Estimated Salary: $40,000 - $60,000 per year

We estimate the salary range for this position to be between $40,000 and $60,000 per year, depending on location and experience. The actual salary may vary based on individual qualifications and performance.

Responsibilities
  • Provide exceptional customer service to guests at all times.
  • Greet and register guests, providing room assignments and accommodating special requests whenever possible.
  • Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures.
  • Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
  • Ensure all cash, check, and miscellaneous departments are in balance at the end of each shift, utilizing proper cash handling procedures.
Requirements
  • Sincere desire to exceed guest expectations.
  • Exceptional oral and written communication skills.
  • Dependability.
  • Computer proficiency.
  • Minimum high school diploma or equivalent.
  • Ability to work weekends and holidays.


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