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Guest Services Representative

2 months ago

Southaven, Mississippi, United States Vista Host Full time

Job Summary:

Vista Host is seeking a highly skilled and customer-focused Guest Services Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and accommodating.

Key Responsibilities:

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and brand goals.
  • Perform quality assurance (QA) requirements for the front desk department.
  • Ensure that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
  • Remain highly visible and readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Adhere to hotel credit policies and procedures, including credit card authorization, direct bill accounts, cash-payments, incidentals deposits, etc.
  • Manage guest complaints, ensuring superior guest satisfaction. Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.
  • Greet, register, suggestively sell (and upsell) rooms, issue room keys, and assign rooms to guests in an efficient, warm and friendly manner.
  • Answer inquiries pertaining to the hotel and its amenities, local food, area attractions and provide travel directions.
  • Accurately check out guests and communicate departures with housekeeping staff.
  • Make, confirm and cancel reservations via telephone, computer and in writing.
  • Answer and route internal and external phone calls in an articulate, friendly manner using prescribed procedures.
  • Update the shift-to-shift log regularly and accurately to ensure proper communication between shifts is maintained.
  • Maintain the cleanliness and organization of the hotel lobby, coffee stations, and front desk area.

Requirements:

  • Must be able to communicate in English both written and verbally.
  • Must be able to stand for long periods of time.
  • Must be able to lift 20 lbs.

About Vista Host:

Vista Host is a leading provider of hospitality services, dedicated to delivering exceptional experiences to our guests. We are committed to providing a positive and supportive work environment for our team members, and we are seeking individuals who share our passion for customer service and hospitality.