Server Representative

About the Role

We are seeking a highly skilled and enthusiastic Server Representative to join our team at Georgia Blue. As a Server Representative, you will be responsible for providing exceptional dining experiences to our guests, ensuring that every visit is memorable and enjoyable.

Key Responsibilities

• Table Preparation
  • Prepare tables by laying out silverware, refilling condiments, and performing other preparation tasks.
• Menu Knowledge
  • Stay up-to-date on current menu choices, specialties, and menu deviations.
  • Know when the kitchen staff is running low on items and communicate this to guests.
• Guest Interaction
  • Present menus and suggest dishes to guests.
  • Assist guests in selecting drinks and inform them about food preparation details.
  • Communicate specific customer needs to the cooks.
• Teamwork and Communication
  • Display teamwork and deliver items to guests in a timely manner.
  • Fulfill customer needs and offer desserts and drinks.
  • Remove courses, replenish utensils, and refill glasses.
• Guest Recognition
  • Learn guests' names, occupations, and favorite drinks to create a personalized experience.
• Wine Service
  • Properly open and pour wine at the tableside.
• Cash Handling
  • Obtain revenues, issue receipts, accept payments, and return change.
• Cleaning and Maintenance
  • Perform basic cleaning tasks as needed or directed by a supervisor.
• Flexibility
  • Filling in for absent staff as needed.
  • Assisting with special events as needed.
• Appearance and Grooming
  • Adhere to grooming and appearance standards consistently.
• Product Knowledge
  • Understand and communicate products available at the restaurant.
• Cooking Skills
  • Have some familiarity with basic cooking skills.

Requirements

• Education
  • High school diploma or equivalent preferred.
• Experience
  • Previous serving experience strongly preferred.
  • Outgoing personality, positive attitude, and strong oral communication skills.
  • Positive interpersonal skills required.
  • Strong knowledge of restaurant operations, service procedures, and function.
  • Must speak English fluently and be able to write in basic English.

Working Conditions

• May be indoor or outdoor setting depending on outlet.
• Varied weather conditions are expected.
• Will work near moving or mechanical parts.
• May work near toxic/caustic chemicals and with fumes or airborne particles.
• Varying schedule to include evenings, holidays, and extended hours as business dictates.

Appearance/Uniform Standard

• Black long sleeve button-down shirt with a solid bright-colored tie (sleeves may be rolled) tucked in with a black belt, black non-denim pants/slacks (without holes or frayed edges), server apron, black crew socks, and closed-toed black slip-resistant shoes.
• Any undershirt must be short-sleeved and white.
• No facial piercings.
• Men must keep facial hair well groomed.
• All hair long enough to touch the shoulder must be pulled back and restrained.