Multilingual Technical Support Professional

3 days ago


Henderson, Nevada, United States TEKsystems Full time

This is a fascinating opportunity to work as a Multilingual Technical Support Professional with TEKsystems in Las Vegas. The company is seeking an experienced individual to join their team and provide top-notch support to clients.

About the Role

As a Technical Support Specialist, you will be working in a call center environment, supporting merchants with setting up payment processing software and devices. Your primary responsibility will be to troubleshoot and resolve issues related to onboarding new customers.

The ideal candidate should have at least 3 years of recent call center experience, preferably in a leadership or training role. Strong computer proficiency, including Microsoft Office and Internet navigation, is also essential. Additionally, the ability to work well under pressure and think critically is crucial for this position.

Key Responsibilities
  • Provide technical support to clients via phone calls, emails, or chat sessions
  • Troubleshoot and resolve issues related to payment processing software and devices
  • Work collaboratively with colleagues to ensure seamless customer service
Benefits

TEKsystems offers a comprehensive benefits package to its employees, including:

  • Medical, dental, and vision insurance
  • Critical illness, accident, and hospital insurance
  • 401(k) retirement plan with pre-tax and Roth post-tax contributions available
  • Life insurance (voluntary life and AD&D for employees and dependents)
  • Short and long-term disability insurance
  • Health spending account (HSA)
  • Transportation benefits
  • Employee assistance program
  • Time off/leave (PTO, vacation, or sick leave)
What We Offer

We provide a dynamic work environment that encourages collaboration and growth. Our team members enjoy a range of benefits, including competitive salaries, comprehensive health insurance, and opportunities for professional development. As a valued member of our team, you will contribute to delivering exceptional results and making a lasting impact.



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