Digital Freedom Architect

4 days ago


Denver, Colorado, United States Ping Identity Full time
About the Job

Ping Identity is seeking an experienced Enterprise Security Specialist to partner with customers and ensure successful utilization of their ForgeRock solutions.

Main Responsibilities:

  • Delivering technical recommendations and best practices for ForgeRock solutions based on customer identity and security needs
  • Facilitating visibility into the product roadmap to educate and engage customers
  • Assisting with 'over-the-shoulder' configuration help on features and functionality
  • Coordinating business reviews with customer leadership to highlight success against goals/performance
  • Providing product demonstrations of our technologies
  • Engaging in the escalation and prioritization of support tickets created by clients in the program
  • Fostering collaboration across teams to address customer needs and resolve issues efficiently
  • Acting as a liaison or escalation point of contact during off-hours due to a customer upgrade or critical implementation of our products

Salary Range: $120,000 - $140,000 per year (approximate)



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