IT Support and Maintenance Specialist
6 days ago
We are seeking a highly skilled IT Support and Maintenance Specialist to join our team at Shanty Creek Resorts. As a key member of our IT department, you will be responsible for providing technical assistance and support to our clients and internal staff.
Key Responsibilities- Troubleshooting and Technical Support: Provide timely and effective technical support to end-users via phone, email, or in-person, resolving hardware and software issues, including desktops, laptops, printers, and other peripherals.
- System Administration: Assist with the setup, installation, and configuration of computer systems and software applications, ensuring smooth operation of our IT systems.
- Maintenance and Updates: Perform routine maintenance tasks, such as system updates, virus scans, and backups, to ensure optimal system performance.
- Collaboration and Process Improvement: Work closely with other IT team members to identify and implement process improvements, staying up-to-date with emerging technologies and best practices in IT support and maintenance.
- Education and Experience: 2+ years of experience in IT support or a related field strongly preferred, with a high school diploma or equivalency required. A combination of education and experience that provides the necessary knowledge, skills, and abilities may be considered in lieu of a degree.
- Skills and Qualifications: Proficiency in troubleshooting Windows and macOS operating systems, strong knowledge of Microsoft Office Suite and other commonly used software applications, excellent communication and customer service skills, ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Certifications: Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
We offer a competitive salary range of $55,000 - $70,000 per year, depending on experience, as well as opportunities for growth and development in a dynamic and collaborative work environment.
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