Customer Service Lead
2 days ago
Pridestaff is seeking a skilled Customer Service Lead to oversee the customer service team and ensure exceptional customer satisfaction. The ideal candidate will have strong problem-solving and leadership skills, with the ability to multitask and prioritize tasks effectively.
Key Responsibilities:
- Manage customer inquiries and resolve issues in a timely and professional manner
- Provide guidance and support to team members to ensure excellent customer service
- Develop and implement strategies to improve service quality and customer satisfaction
- Collaborate with colleagues to resolve customer issues and improve overall customer experience
Requirements:
- Proven customer support experience and strong phone handling skills
- Ability to work independently in a deadline-driven environment
- Excellent written and verbal communication skills
- Proficient in Microsoft Office and Outlook
What We Offer:
A competitive hourly rate of up to $24.00 per hour, a dynamic work environment, and opportunities for professional growth and development.
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