Customer Service Lead

2 days ago


New Lenox, Illinois, United States PrideStaff Full time

Pridestaff is seeking a skilled Customer Service Lead to oversee the customer service team and ensure exceptional customer satisfaction. The ideal candidate will have strong problem-solving and leadership skills, with the ability to multitask and prioritize tasks effectively.

Key Responsibilities:

  • Manage customer inquiries and resolve issues in a timely and professional manner
  • Provide guidance and support to team members to ensure excellent customer service
  • Develop and implement strategies to improve service quality and customer satisfaction
  • Collaborate with colleagues to resolve customer issues and improve overall customer experience

Requirements:

  • Proven customer support experience and strong phone handling skills
  • Ability to work independently in a deadline-driven environment
  • Excellent written and verbal communication skills
  • Proficient in Microsoft Office and Outlook

What We Offer:

A competitive hourly rate of up to $24.00 per hour, a dynamic work environment, and opportunities for professional growth and development.



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