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Valet Parking Operations Supervisor

2 months ago

Louisville, Kentucky, United States Parking Management Services Full time
Job Overview

Location
Louisville, KY

Employment Type
Full Time

Category
Management

Position Summary

Company: Parking Management Services

Job Title: Valet Parking Operations Supervisor

Compensation: Salary with Bonus Potential

Parking Management Services is in search of a Valet Parking Operations Supervisor to drive market growth and deliver exceptional service to our clients, leadership teams, and guests. This role encompasses the oversight of multiple accounts, management of a team of supervisors, and active contribution to the success of our operations. Candidates with demonstrated leadership capabilities, a dedication to superior customer service, and a passion for making a meaningful impact are encouraged to consider this opportunity.

The Valet Parking Operations Supervisor is crucial in maintaining the highest service standards for clients, leadership teams, and guests. This position requires on-site management of various accounts, leading a team of supervisors, engaging in business development to expand market presence, managing financial documentation, overseeing revenue processes, and implementing strategies to prevent claims.

Key Responsibilities:

On-Site Management:
  • Commit to 40+ hours on-site at designated accounts, supervising multiple locations and guiding a team of supervisors.
  • Foster a positive work environment across all locations.
Financial Oversight:
  • Regularly update and maintain financial forecasts, budgets, and documentation.
  • Conduct weekly reviews of employee time records, claimed tips, minimum wage compliance, and vehicle counts, ensuring timely submissions.
  • Manage claims prevention, reporting, and revenue collection for assigned accounts.
Team Leadership:
  • Recruit, train, develop, and manage staff performance.
  • Ensure compliance with onboarding processes and training requirements for all associates.
  • Identify and mentor associates for potential internal promotions.
Client and Staff Engagement:
  • Maintain effective communication with both associates and clients.
  • Proactively address client needs and exceed expectations in resolving service issues.
Operational Duties:
  • Be available for on-call problem resolution at all times.
  • Coordinate bookings, scheduling, and billing for private events as needed.
  • Willingness to travel up to 75% may be necessary.
Qualifications:
  • High school diploma or GED; at least one year of supervisory experience in customer service or hospitality preferred.
  • Management or leadership training/certifications are advantageous.
  • Valid driver's license and dependable transportation required.
  • Ability to pass background checks and motor vehicle record assessments.
  • Physical capability to run, retrieve vehicles, and lift items up to 50 pounds.
  • Proficient in leading a team.
  • Ability to operate a standard (stick-shift) vehicle.
Work Environment:
  • Regular exposure to various outdoor weather conditions.
  • Ability to stand for extended periods, up to 8 hours.
  • Physically capable of running to and from vehicles multiple times during a shift.
  • Frequent movement in and out of various vehicle types.
Additional Information:
  • Use of personal mobile devices may be necessary for work-related tasks.
  • Other responsibilities may be assigned as needed.
  • This job description is not exhaustive and may be updated as necessary.
Benefits:
  • Competitive salary based on experience.
  • Comprehensive benefits package, including health, dental, and vision insurance, paid time off, and retirement savings options.
  • Opportunity to thrive in a fast-paced environment and significantly enhance the guest experience.
  • Chance to lead and nurture a team of skilled valets, contributing to the overall success of our operations.
  • Professional development opportunities, including training and mentorship programs.
About Parking Management Services:

If you possess the required qualifications and are eager to contribute to the success of a growing organization, we invite you to submit your application. We offer a competitive salary, excellent benefits, and a positive work atmosphere.