Valet Parking Area Supervisor

6 days ago


Louisville, Kentucky, United States Parking Management Services Full time
Job Title: Valet Parking Area Manager

Join Parking Management Company (PMC) as a Valet Parking Area Manager and take on a pivotal role in ensuring the highest level of service for clients, leadership teams, and guests. As a key member of our team, you will oversee multiple accounts, lead a team of managers, and contribute to the growth and success of our operations.

Key Responsibilities:
  • On-Site Leadership: Work 40+ hours on-site at specific accounts, overseeing multiple locations and leading a team of managers.
  • Financial Management: Update and maintain forecasts, budgets, and other financial documents. Review associate punches, claimed tips, minimum wage, and car counts weekly, and follow up with associates and correctly submit by an established deadline.
  • Employee Management: Hire, train, develop, and discipline/terminate employees. Ensure associates are compliant on all onboarding tasks and properly trained/certified. Identify, coach, and train associates for internal promotions at all levels.
  • Client and Associate Relations: Maintain a strong level of communication with associates and clients. Anticipate client needs and exceed their expectations in resolving customer issues.
  • Operational Responsibilities: Be prepared for on-call problem-solving 24/7. Booking, scheduling, and billing private events (where applicable). Up to 75% travel may be required.
Qualifications:
  • High school diploma or general education degree (GED); 1 year minimum previous supervisory and related customer service/hospitality experience preferred.
  • Management or leadership-related training/certifications/business is a plus.
  • Valid driver's license and reliable transportation.
  • Ability to pass background and motor vehicle record checks.
  • Ability to run, retrieve vehicles, and lift luggage up to 50 pounds.
  • Ability to lead a team.
  • Ability to drive a standard (stick-shift) vehicle.
Benefits:
  • Competitive salary commensurate with experience.
  • Comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a retirement savings plan.
  • Opportunity to work in a fast-paced, dynamic environment and make a significant impact on the guest experience.
  • Chance to lead and develop a team of talented valets and contribute to the overall success of our hospitality operations.
  • Professional development opportunities, including training, conferences, and mentorship programs.


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