Veterinary Emergency Service Head

2 days ago

Grand Rapids, Michigan, United States BluePearl Full time
ER Service Head Job Description

BluePearl Pet Hospital in Grand Rapids, MI is seeking a full-time ER Service Head who will work side by side with our ER clinicians, specialists, and leadership team.

The ideal candidate will have a DVM from an accredited university and will have successfully completed an internship and have at least three years of ER experience.

Previous leadership experience is preferred. We are looking to expand our current emergency department due to the rapid, exponential growth of the service.

Key Responsibilities:
  • Manage the schedule for all ER Clinicians, including PTO requests.
  • Facilitate regular ER Clinician meetings and participate in hospital leadership meetings.
  • Mentor ER Clinicians and new ER/ICU support staff.
  • Oversee ER Clinician case management and providing guidance as needed on case management decisions.
  • Integrate the emergency and specialty services to successfully manage all hospitalized cases.
  • Act as the sounding board between ER Clinicians and Specialty Clinicians and discuss any concerns with the Medical Director as they arise.
  • Assist in implementation and monitoring of patient safety reporting as it pertains to the emergency department.
  • Actively contribute to recruiting new Emergency Clinicians.
  • Ensure new hires have been assigned a mentor by the clinician mentor liaison to support retention and engagement.
  • Assist in customer service issues as needed and help management to follow up to resolve issues as appropriate.
  • Partner with hospital leadership to identify opportunities and implement new initiatives for improvement of ER patient care, medical protocols, and client service levels.
  • Stay abreast of hospital environment and issues of concern, working collaboratively with the Medical Director and work in collaboration with P&O and hospital leadership regarding all ER/ICU personnel issues.
  • Assist with performance reviews.
  • Assist management team with client and pDVM concerns when necessary.
  • Work with management team to oversee capital purchases for ICU/ER department.
About BluePearl

We are a leading provider of specialty and emergency veterinary care. Our team of veterinarians are leaders in low-stress handling (LSH) to promote calmness and comfort for the patients in our care.

We offer a comprehensive benefits package, including medical, dental, vision, paid time off, parental leave, and floating holiday plans, 401(k) and life insurance options.

We value your health and well-being as an Associate by providing you with the following benefits:

  • Company-paid Short-Term and Long-Term Disability
  • Flexible work schedules
  • A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.
  • Access to 12 mental health care sessions annually at no charge to you, and other well-being resources through Lyra, an online mental health support platform.
  • Annual company store allowance.
  • Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
Why Choose BluePearl?

We are committed to a diverse work environment in which all individuals are treated with respect and dignity.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law.

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