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Veterinary Emergency Department Manager

2 months ago


Grand Rapids, Michigan, United States BluePearl Full time

BluePearl Pet Hospital is seeking a full-time Emergency Services Director who will work closely with our emergency clinicians, specialists, and leadership team.

The ideal candidate will have a strong background in veterinary medicine and at least three years of experience in emergency services. Previous leadership experience is preferred. We are looking to expand our current emergency department due to the rapid growth of the service.

**Key Responsibilities:**

• Manage the schedule for all emergency clinicians, including time-off requests.

• Facilitate regular emergency clinician meetings and participate in hospital leadership meetings.

• Mentor emergency clinicians and new support staff, overseeing case management and providing guidance as needed.

• Integrate emergency and specialty services to successfully manage all hospitalized cases.

• Assist in implementing and monitoring patient safety reporting in the emergency department.

• Actively contribute to recruiting new emergency clinicians, ensuring new hires have a mentor assigned to support retention and engagement.

• Assist in customer service issues as needed and help management resolve issues as appropriate.

• Partner with hospital leadership to identify opportunities for improvement in emergency patient care, medical protocols, and client service levels.

• Stay up-to-date on hospital environment and issues of concern, working collaboratively with the Medical Director and hospital leadership on personnel issues.

• Assist with performance reviews and oversee capital purchases for the emergency department.

**Why Choose BluePearl?**

We emphasize continuous learning, offering annual continuing education allowances, free continuing education sessions, our own BluePearl University for training, and access to over 2,000 medical journals.

We value Associate growth, surrounding you with a dedicated team of experienced professionals. Our leveling program recognizes skillsets, and we develop Associates into leaders through talent development programs and leadership workshops.

We prioritize your health and well-being, providing a comprehensive benefits package, including medical, dental, vision, paid time off, parental leave, and floating holiday plans, 401(k), and life insurance options.

We offer flexible work schedules, a regional licensed social worker for guidance, and access to 12 mental health care sessions annually at no charge, plus other well-being resources through Lyra.

We have a wide array of opportunities for growth within the organization and Mars Vet Health, allowing you to create your future and put your mark on our profession.