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AI Adoption Manager

3 weeks ago

Austin, Texas, United States Insight Health Full time
About Us
We're Insight Health, a pioneering healthcare company harnessing AI to revolutionize patient care. Our vision is to create a seamless fusion of medical expertise and cutting-edge technology.

At Insight Health, we're committed to cultivating a diverse and inclusive workplace where every team member feels valued and empowered. We believe in equal opportunity for everyone and actively encourage individuals from all backgrounds to join our team.

Salary: $150,000 - $200,000 per year

Job Summary:
We're seeking an exceptional Customer Success Manager to spearhead the adoption and impact of our Virtual Care Assistant (VCA) and AI Ambient Scribe (Aura) solutions. As a key member of our team, you'll drive the transformation of healthcare organizations through AI, establish scalable processes, and ensure our solutions deliver tangible improvements in clinical efficiency and patient care.

Key Responsibilities
  • AI Adoption Strategy: Develop and implement success strategies that drive the adoption of our products, helping practices transition smoothly to AI-enhanced workflows while minimizing implementation friction and maximizing ROI.
  • Healthcare Process Optimization: Design and build scalable processes for clinic onboarding, training, and ongoing success management that align with healthcare workflows and compliance requirements.
  • Clinical Impact Metrics: Establish and track key success metrics focusing on clinical efficiency, patient satisfaction, and practice ROI. Create dashboards that demonstrate the tangible impact of our AI solutions.
  • Clinical Partnership Development: Collaborate with our medical team, including our co-CMOs, to ensure our success strategies align with clinical best practices and healthcare delivery goals.

Requirements
  • Experience: 5+ years in customer success roles, with at least 2 years managing strategic accounts or leading CS teams.
  • Strategic Thinking: Proven ability to develop and execute success strategies that drive measurable business outcomes.
  • Process Excellence: Track record of building and optimizing scalable CS processes and playbooks.
  • Data Analysis: Notable experience using data to demonstrate customer value and ROI.

Perks
  • Competitive Salary: $150,000 - $200,000 per year
  • Equity Package: Aligned with company growth
  • Flexible Work Environment: With remote work options
  • Comprehensive Benefits: Including health insurance and 401(k) plan